At GoCar Moldova, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information may be collected when you use our website, how we use it, and what choices you have regarding your personal data.

By using the GoCar Moldova website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly when you use our website, submit a booking request, contact us, or communicate with one of our rental partners.

This information may include:

Your name and surname
Email address
Telephone number or WhatsApp contact
Pickup and drop-off locations
Rental dates and times
Selected vehicle or vehicle category
Flight information when required for airport delivery or pickup
Information included in messages or requests you send to us

We may also automatically collect certain technical information when you visit the website, including your IP address, browser type, device type, operating system, referring pages, pages visited and general information about how you interact with the website.

2. How We Use Your Information

We may use the information we collect to operate the website, process rental enquiries and bookings, provide customer support and improve our services.

Your information may be used to:

Process and manage car rental requests
Connect customers with relevant local rental partners
Send booking confirmations and important rental information
Respond to questions and customer support requests
Communicate information related to an existing booking
Improve website functionality and user experience
Monitor website performance and prevent misuse or fraudulent activity
Comply with applicable legal obligations

3. Rental Partners and Service Providers

GoCar Moldova operates as a car rental marketplace and works with independent local car rental partners.

When you make a booking or submit a rental request, information necessary to provide the requested service may be shared with the rental partner responsible for your vehicle.

This may include your name, contact information, rental dates, pickup and drop-off details, and other information necessary to arrange the rental.

Rental partners may have their own privacy policies and data processing practices. We recommend reviewing the applicable rental conditions and privacy information provided by the rental partner where relevant.

We may also use third-party service providers for services such as website hosting, analytics, email delivery, security, technical support, and other functionality necessary to operate the website.

4. Payment Information

Depending on the selected rental offer, payments may be processed by a rental partner or an external payment service provider.

GoCar Moldova does not necessarily process or store full payment card details directly. Where an external payment provider is used, payment information is processed according to that provider’s security and privacy policies.

5. Cookies

Our website may use cookies and similar technologies to ensure that the website works correctly, remember preferences, understand website usage, and improve the experience of visitors.

Cookies are small files stored on your device when you visit a website. Some cookies are necessary for website functionality, while others may be used for analytics or performance purposes.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some features of the website.

6. Analytics

We may use analytics services to understand how visitors use our website. These services may collect information such as pages visited, approximate location, device information, browser type and interactions with the website.

This information helps us understand website performance, identify technical issues and improve our services.

7. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the Internet or storing electronic information can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing rental services, handling customer support requests, maintaining business records and complying with legal obligations.

The exact retention period may depend on the type of information, the purpose for which it was collected and applicable legal requirements.

9. Your Privacy Rights

Depending on your location and applicable data protection law, you may have certain rights regarding your personal information.

These rights may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information where applicable
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
Request a copy of certain personal information in a portable format where applicable

To exercise any applicable privacy rights, please contact us using the contact information provided on our website.

10. International Data Transfers

Some service providers or technical systems used to operate the website may process information in countries other than the country where you are located.

Where required by applicable law, appropriate safeguards may be used to protect personal information transferred internationally.

11. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

GoCar Moldova is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

12. Children’s Privacy

GoCar Moldova is intended for adults who are legally able to arrange vehicle rental services. We do not knowingly collect personal information from children for the purpose of providing car rental services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements, or data processing practices.

When changes are made, the updated version will be published on this page, and the “Last updated” date may be revised.

14. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or would like to exercise your privacy rights, please contact GoCar Moldova through the contact details provided on our website.

GoCar Moldova
Car Rental Marketplace in Moldova